MSN Hotline
MSNH - Meeting Seniors Needs Hotline

Brand Development
Challenges & Objectives
Challenges:
• Establishing a trustworthy and compassionate brand identity.
• Developing a seamless digital experience for an audience that may have limited tech literacy.
• Ensuring the website and marketing materials were clear, accessible, and engaging.
Objectives:
1. Create a strong brand identity that resonates with both seniors and caregivers.
2. Design and develop a website with simple navigation and accessibility features.
3. Craft impactful marketing materials to raise awareness and drive engagement.
Solutions & Implementation
1. Brand Identity: Establishing Trust and Compassion
I designed MSN’s logo to reflect warmth, care, and reliability. The branding incorporated a soothing color palette and a clean, modern design, making the organization appear both professional and approachable.
2. Website Design & Development: Accessibility First
To create an inclusive digital experience, I focused on:
✅ Clean, easy-to-navigate UI with large, legible text.
✅ Mobile-friendly and responsive design for accessibility across all devices.
✅ Clear call-to-actions (CTAs) to encourage engagement and donations.
✅ Fast-loading pages optimized for smooth browsing, even for seniors with slower internet connections.
3. Marketing & Content Creation: Spreading Awareness
I developed a variety of marketing materials, including:
• Social media graphics & ads to enhance online outreach.
• Flyers & brochures for offline promotion in senior care centers and community hubs.
• Engaging digital content, including blog posts and informational graphics, to educate the audience.

Case Study: Crafting a Compassionate Digital Identity
Project Overview
Meeting Seniors Needs Hotline (MSN) is a nonprofit dedicated to supporting senior citizens by providing essential resources, guidance, and emergency assistance. The organization required a strong brand identity, a user-friendly website, and marketing materials to effectively communicate its mission and engage the community.
As the lead designer and developer, I played a pivotal role in shaping MSN’s digital presence. My responsibilities included:
• Brand Identity: Designing the logo and visual branding.
• Website Design & Development: Creating an intuitive, accessible, and engaging online platform.
• Marketing & Content Creation: Crafting compelling marketing assets to promote MSN’s services.

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